Frequently asked questions

The moment your payment clears, our bot network sends the Steam trade offer automatically. Median delivery is 38 seconds. The only slower case is an item still under Valve's seven-day trade lock, which is always shown on the item page before you buy.

Visa and Mastercard only. We keep payments deliberately simple and transparent — no crypto, no obscure wallets — so you always know exactly how you paid. Cards run on a PCI-compliant page and Facet never stores your full card details.

Yes. Connect your Steam account and paste your trade URL at checkout so we can deliver the skin straight to your inventory. We only read your public inventory — never your Steam password.

Every skin is inspected in-game by our float service before it goes live and re-checked before delivery. The float, paint seed and sticker set shown on the item page are read directly from the item, not estimated — what you see is what lands in your inventory.

No identity documents are required for normal browsing or buying. Checkout still needs your email, a Steam trade URL for delivery, and a billing address — these are order details, not identity verification. A quick identity check is requested only where payment or compliance rules require it, and usually completes in a few minutes.

If the bot cannot deliver your skin within 24 hours, the order is cancelled automatically and the full amount is refunded to your original card. Nothing is held back. See our Refund Policy for the full detail.

CS2, Dota 2, Team Fortress 2 and Rust — the items every player recognises, all in one place, with the same verified data and instant delivery.

No. Facet is an independent platform. Counter-Strike, Dota 2, Team Fortress 2 and Steam are trademarks of Valve Corporation, and Rust is a trademark of Facepunch Studios; none of these companies endorse or sponsor this site.